Customer Testimonials
Good communication and timely service. Showed me parts that needed to be replaced. Profesional people.
My experience was great, since Steve did an amazing job. Rocky start but fabulous finish.
Right on time, car fixed as expected, great personnel, beautiful loaner car. 5 stars on all.
It was a long process in order for me to purchase my car because other factors. Aaron, Ian and Dennis were very patient and working with me. They ultimately worked out a very positive deal.
Excellent service dept. Friendly and knowledgeable staff. Always willing to help out with any questions.
The service and conversations with Jasmine Arnold is one of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as well.
One of the best experiences I’ve had purchasing a vehicle. Most of our negotiations concluded electronically with the final paperwork a formality. These folks are honest and trustworthy. Gave me an excellent value for my trade. Highly recommend them.
I am forever grateful to the staff at Rairdons Fiat of Kirkland. We were treated with kindness and they were so thorough sharing their knowledge of my dream car the Alfa Romeo. Considering I was under a time constraint, they were accommodating to our every request. Especially thankful to finance dept and our sales embassador for all of their quick wit and humor. I love these guys! I'm now a customer for life!
Always a positive experience with the service department! The service rep who helped me, Nasreen, is fantastic and does a great job. This is one of the better service providers I have ever dealt with!
Bought a 2016 fiat 500x here in 2017. I’ve had it for 5 years and love it. Warranty has expired but I made am appointment online to have a look at my breaks and tires. I found out there was a recall and I they performed the work and gave me a loaner. Nice shop manager Christian. Josiah sold me the car originally and he’s still there after 5 years. Says something about a business if it retains it’s employees.
Service advisor very conscientious recoding questions and explaining outcomes. Clean loaner provided. Service area clean and all personnel friendly and helpful.
Great place super people Steve the GM is the Best Always easy to deal with
Beautiful dealership, excellent customer service. In love with my new vehicle. Dennis was a great help in my purchase, as well as the sales manager and GM.
Easy to make appointment, service is excellent, informed me of everything up front. A pleasure to do business with.
My sense of this dealership is that they are the most experienced in the area for Italian cars.
They were Amazing! They handled my long list of repairs, some unknown, with professional and friendly service. The technician (first name started with “I”-sorry I can’t remember it) went above and beyond to make all the repairs to ensure my trip driving back to Alaska was safe. Nasreen went out of her way to keep me updated on the status of the repairs and I appreciated her friendly and knowledgeable assistance. I wish we had this level of service available in Juneau. Thank you all!
Fabulous care and communication from my service representative. Customer care is clearly a top priority for the entire service team. A+/5-Stars… Very satisfied!
I received first-rate service on my latest visit to Rairdon's service department. I received a fast and accurate diagnostic on the vehicle and, with all work necessary to perform, I was on the road in a little over two hours. I had work done at Rairdon's 7 months ago which involved a wiring harness replacement; an extensive teardown to complete. None of the work that was done on this recent visit was related to the harness which reassured me that the previous job was thorough and lasting. Another thing that was obvious to me in seven months was a ...
The dealership advocated with the manufacturer to have my problem fixed at no charge even though the 4 year warranty had expired. Their response was prompt and appreciated.
Everyone in service was professional, informative. I’ve had my Giulia for 2 months….really a nice car!!
I had a great experience in this dealership, they really give me a strong support on my car problems, would love to use their service next time.
I was assisted by Piper. who was very helpful and efficient. I got the loaner vehicle, and vehicle was ready on time as well.
Personnel very polite and helpful. Waiting room basic and not at the level of premium cars such as Alfa and Maserati
Understaffed. 90 min job took 4 hours. Service guy was nice but he was too optimistic
Service department is always straight and honest. Will recommend them to anyone with an oddball Italian car.
Went in for an oil change, received great service. Having a clean space to wait in is always great.
Its been almost 10 years since i started having my fiat to this dealer for oil changes and regular maintenances. They are very professional and crisp management. .It is very easy to schedule in, too. Free loaner car when something is really need to be fixed. They work with my extended warranty. I don’t have to worry about when my car is in service. I totally trust them.
Flawless deal. Steve, the GM was great to work with. Due to my schedule, I asked him, in the beginning, to get everything set up with my husband. He was in constant communication with him over every area of the deal. Dennis was wonderful to work with regarding the review of my trade and showing me the Tesla I wanted to buy. When it was time to finalize the deal, Aaron had everything ready to be signed when we arrived. I cannot recommend the team at Rairdon's enough.
First touch when I called was great - he solved my problem and secured me an appointment when I needed it. Service was ready on time and handled things with courtesy and speed. Great experience from start to finish.
Roadside assistance and annual service rolled into one visit. Good friendly service and clear communication, there was a delay but mostly due to the weather
Was a little disappointed that they were ready to give our Alfa back to us without verifying the main problem that we had. We had brought this in three times now. With a little persuasion, they decided to dig further into the problem which they were finally able to duplicate, hopefully it’s fixed. Also, since I was bringing the car in for a warranty issue, I thought I would go ahead with the second service which included an oil change, cabin filter replacement, and a brake flush. If I would have know that this service, with 7400 miles on the ...
This is a dealership, unlike other dealerships. The General Manager, Steve, is a man of integrity that understands what it means to stand behind your word. A concept and a trait that is rare in today's business world. You can believe him when he tells you something, and your trust is important to him. Go visit this dealership. Invest in someone that is honest and credible. Reward their choice to stand up for doing the right thing. I am a customer for life.
Always provide excellent -- stellar -- customer service. Exceedingly transparent and communicative re status, cost, issue. Highly recommend Rairdon Fiat of Kirkand. Vehicle: 2013 Fiat 500 Abarth.
I have a Maserati and the level of customer service from the dealership to management is second to none. They found that my tires were old, seeing that I purchased the car less than a year ago the GM Steve stepped up, gave me a personal phone call and told me they would replace them at no charge. Joe the service guy gave me updates and found the issue with my tires. I couldn't be happier. Its hard to find a company that will put their customers first. This is why people love Nordstroms. This is why people should ...
Service in my fiat 500 was Smooth , easy , welcoming service . Will be back for any of my service needs Thanks Joe , see you next time
I service Alfa Romeo Gulia the second year and the service is knowledgable and very professional always very friendly and on time. I do recommend their service department.
A fantastic experience leasing a new Alfa with the team. Responsive, friendly and helpful, was a swift and pleasant experience to drive away in a brand new Giulia. Thanks again guys, much appreciated!
Everyone at Rairdons's of Fiat in Kirkland were extremely friendly and efficient. They all went out of their way to make us the best deal possible. I highly recommend this dealership to anyone interested in buying a car.
Service Rep Joe Torres was knowledgable, efficient, helpful, understanding and friendly..Great! I appreciate his Patience and professionalism with me and Fiats. Thank you Joe!
I bought my FIat elsewhere but it came with an extended warranty. I had a warning light. Brought it in. Joe handed me al loaner car and fixed the issue. The communication was excellent and I I didn’t have any issues.
Staff was friendly and got me in and out fast. Car only had one key and also no front license plate holder (in a state that front plate is required) but Its on me because I didn't notice. So I will be out another $750 which is a bummer. But I do love the car.
They found the right vehicle for my wife she tried two BMW’s including the one she bought and one Volkswagen. Steve and staff are terrific. They understand luxury pre owned very well have great selection. Got a great price had complete history of vehicle including maintenance.
Extremely friendly and knowledgeable about their vehicles. Felt at home while making my purchase. Was able to take my time when it can to making my purchase. Didn’t feel pressured or rushed
just bought a Maserati Ghibli last week. Aaron Way and Josiah the two reps that helped me were awesome. from my inital call to inquire about the car to Aaron meeting me on his day off when I came over from Spokane to buy the car I could not say enough about the service I received. This is the kind of buying experience that buying a car should be not the dirty pressure tactics some dealerships use. I highly recommend that anyone looking for a luxury car give them call. Thank you Tom K
great personalized service. Bob, in the service department, is great to work with, the service excellent and I would recommend without reservation. I was unaware that the 30K check-up was covered by warranty but he caught that and saved me hundreds.,
I brought the car in after easily making an appointment. As I pulled passed the sales area to the service area those Ghiblis and Giulias were enticing. The recall repair was quick, but still allowed enough time for an espresso triplicare. I have all of my servicing done at Rairdon and am very comfortable doing so. The servie manager is consistently good—communicative, friendly, and professional.
Loved working with everyone at Rairdon's, especially Shane who helped me through the process of purchasing my first car on my own. The experience was comfortable and easy from start to finish! Would definitely work with this dealership again
I’ve had my 500 Abarth serviced at Fiat of Kirkland for the last few years. They have excellent customers service and experienced mechanics,! Highly recommended!
accommodating and flexible; friendly sales person; friendly manager; spent 1/2 day to negotiate but after all we walked way with a good deal on a new Maserati Levante
This is my second purchase from the team here and I love doing business with them. I always feel confident that Shane, Aaron, and the rest of the crew are in my corner at each step. Plus it is just a lot of fun. 🙂 They've helped me easily navigate some odds and ends around my lease transition, gotten me into a car I have dreamed of since I was a teenager, and even connected me with the best deals on insurance and repair work. As I get to know my new car, Shane has been there in follow up ...
Had illogical difficulty in setting up the service appointment, but once done the service experience was flawless. I find my most recent experience to be consistent with prior experience—both with scheduling and service. Once we get passed the scheduling, the service experience is terrific.
Morgan and Bob took care of me and also helped me get a loaner vehicle. Everything went smoothly and the car was ready early which was awesome.
this dealership team were fantastic, extremely responsive to our family, they went about helping us to select a vehicle with minimum fuss and drama, enciuraging us to test drive a couple of vehicles to narrow the selection and land at the right car for our needs. They clearly respect their customers time and understand how to treat potential customers.. we secured an extremely competitive price -they really were the easiest dealership to work with
This was my first time working with Rairdons'. We were able to iron out many details in advance by email. A visit clinched the deal.
Gary Cavett, Sevice Manager, provided amazing customer service. He exhibits a positive and “can do” attitude that puts the customer at ease. I highly recommend him and look forward to working with him in the future.
This dealership was top notch! Josiah and Mike went above and beyond to get us a deal that we would feel great about when leaving the dealership. The gave us our options as far as negotiating, but never pushy what-so-ever; which was a great change from other dealership experiences. They followed up with us step by step, and make it a fantastic experience. Lisa, the finance manager was also a pleasure to work with. She was very informative and also didn't push us into anything we weren't comfortable with. I would love to have a chance to buy ...
Great staff here, and they are just so fantastic. I decided to forego a trip to another dealership to give Shane Capper an opportunity to sell me a car. I drove home a Stelvia Sport 🙂 Shane was really great to work with, he's patient, kind, thorough and honest. For the first time in buying a car, I didn't feel pressured by the sales manager. He was super and honest. I told them what I needed in order to walk away with the vehicle and they delivered and then some. Granted, I could have probably nudged a bit ...
Please be sure to check in with Shane at Rairdon’s. Very knowledgeable and helpful. No pressure, just wants you to be able to have a good experience. Everyone at the dealership that I interacted with was very friendly and cheerful.
Easy setup, convenient drop off, knowledgeable and friendly reps and on top of it the car was ready 2 hours ahead of the requested time. Awesome.
I felt like an individual when I visited this shop instead of a person in a long line. Service was on time, fast, and complete.
Great service and very knowledgeable service representative. Always very friendly and willing to be of assistance and answer questions about the service and other issues.
I thought the service I received on my Fiat was very timely and courteous. The service representative discussed my options for future services,very helpful.
My wife and I would like to thank the all the employees of Reardon Maserati for their excellent service and customer care that we received during our recent car purchase. The entire staff was friendly, relaxed, and professional. Never once did we feel any stress or pressure to close on a deal. A special shout-out goes to our salesman, Earl Davis, who displayed honesty and integrity rarely seen at an auto dealer. Our car needed to have some post purchase clean-up items accomplished and he continued to keep us informed throughout the process. Once again, we would like to thank ...
Miscommunication about when I bought my car, about what dealership and who I get my oil changes from as a part of my warranty, issues finding what I was told, long story short they waved my oil change fee because I was told it was covered under my warranty package and it ended up not being. They were very gracious with me, covered the fee anyways while I made phone calls diving into what the problem and miscommunication was. Very thankful!! Excellent service! Will come back.
I shopped at all three Alfa dealers in the area, and Reardon's became the clear choice. I couldn't ask for a better buying experience. It was hard to wait for my ordered car, but it took two months less than other dealers predicted. My thanks to them for providing me with a wonderful car, and at the best price around.
Vini junior was very helpfull, polite, and put up with me. This kid was triple A deluxe. Really tries hard to make sure your happy.
Steve Erickson GM, and his team, Michael, Josiah and Anthony rolled out the red carpet for me and found the perfect amazing trade in vehicle for me. They went above and beyond my expectations. I am a very happy owner of a beautiful Fiat Abarth. White with red interior, I named her Abby and she purrs. Thank you.
This is the 3rd car purchased here. It's always been a fantastic experience each time! Always treated with the best hospitality. Concerns are always dealt with in a timely fashion. By far the best customer service I've ever received at a dealership. I highly recommend getting a car from this place.
I walked into the dealership with some interest in purchasing or leasing yet I was not sure what I really wanted. Michele was available for any question I had, he offered to test-drive few cars to get a feeling of the differences and while competent and attentive, he never once pushed the sale. I made clear that I was willing to wait for the next model to be available and yet he was still fully engaged and friendly. After leaving the dealership, he made one follow-up call and remained extremely professional. As soon as the car that I want will ...
Just leased 2016 Marserati Ghibli S Q4 from this dealer. Very nice experience overall. Highly recommended. Look for Earl ( a really nice and friendly gentleman) as he's one of my best sales person I ever met in my over 10 times of auto purchase experience. Quick response - I got a immediate follow up call from the dealer in 2 minutes after I posted my interest in the Ghibli S Q4. Easy deal with - I actually did not get the deal when I got in the first time but they're very easy to deal with and make another friendly contact ...
I bought a used Fiat 500 for my wife and the whole transaction was fantastic. I would recommend this dealer to anyone who is looking for that special car. Many choices to choose from. Thanks again to all of you.
Bought a Fiat with Elle, had an awesome experience! I would definitely recommend her to all my friends, and I'll be coming back in the future. Thank you so much!
Best car buying experience, no hassle, no pressure. Just a few phone calls and a few hours in the dealership and I had my car! This was the most painless experience, even in a stressful situation (my car was totaled forcing me to get a car when I wasn't really ready to). I first spoke with Martin over the phone when he called to confirm the receipt of my application; he was very professional and fast (less than 30 minutes after submitting it), once I arrived at the dealership he immediately knew who I was and was friendly and helped. ...
Everyone from RJ to your Sales Manager, Finance Manager and everyone on the floor were wonderful. Even enjoyed sharing their Chinese food lunch with them. I have been into the service department for an add-on and they were incredible also. A very nice dealership.
very polite and approachable. Very good hospitality. everything was good with exception of the detailing of the car. I recommend to improve cleaning quality of new sold vehicles. steering wheel has dirt stain. also the protective coating was applied while the dirt is still in it. Sales representative did notice it too and gave back to get it detailed better. however there where still dirt and mad stain marks after the second time. dirt marks where not huge however if a person is a little concern of having a clean brand new car it may be a something to improve ...
I had a great experience with Rairdon's! I first spoke to Rich Regan on the Dodge Jeep Ram side or the dealership. He talked over some rebates and numbers with me to give me a rough idea of what I'd be looking at, and then referred me to Martin Hadley on the Fiat side of the dealership. It was so refreshing to work with Martin! My understanding is he's the sales manager rather than only a salesman. We spoke on the phone a couple times to decide which model features etc I wanted, then I went it ...
My son went to Rairdon's to hammer out a deal for my new 2014 500L Lounge. We were prepared to endure the long maddening experience of dealing with car sales and hours of difficult negotiations just to get a decent deal. Instead Martin bent over backwards to give us just what we wanted and we were able to close the deal the same evening. All the folks there were low key and friendly. I would give the dealership very high marks in all areas and I highly recommend them. I was also surprised at the after sales service. They have ...
After I decided to lease a FIAT 500L, the three dealerships in the area were able to distinguish themselves by their knowledge of leasing, their responsiveness to my needs, customer service, and price. There is no question but that Martin Hadley surpassed the competition in every possible way. The deal was clear. The car was exactly what I wanted. Every question was answered promptly and clearly. The customer service -- including delivering the car to me at my place of work in Tacoma -- was outstanding, and it continues to be outstanding as he remains responsive to my questions and ...
I am giving Rairdons FIAT of Kirkland such a great score because I truly feel like this dealership helped me through the purchase of the best car for my needs. Tyler Harp was very helpful and honest with me. He gave me many options to drive the car, show my wife the car, check it out on my own, and go home to do some more thinking before I made the actual purchase. Before this purchase I test drove several cars over a period of 2 months and finally made my purchase at Rairdons because they had what I wanted at ...
I have been fortunate to buy quite a few new cars in my life and James is perhaps the best sales person I have worked with. He never pushed me to do more than I was ready for, had good and accurate information, he was very responsive when I had a question, neither he nor the dealership tried to "up-sell" me, and he worked hard to get me a price I consider very fair for the Fiat as well as my trade-in. No question I would seek him out in the future. I truly hope the service department ...
There are only two places in town where you can buy Fiats and after looking around at other cards such as Mini’s, I was pretty sure the Fiat was what I wanted. Of course, I needed to test drive one first. I dropped by last Saturday and was greeted by salesperson Martin Hadley. Martin was laid back, friendly and helpful throughout the day. I don’t respond to pushy salespeople and I wouldn’t have stayed long if I had felt at all pressured. Buying a car is not a fun experience, it’s a long day and a ...
Marci was great. Very organized, friendly and helpful. I would buy a car from her again and would tell my friends to do so as well!
Had a wonderful experience here and we love our new fiat!!!! Would recommend to anyone looking to get a fiat!!! It's a lot bigger than it appears to be!!!!
I purchased my Fiat 500 last week after spending a great deal of time on the internet doing research and working on a good price. I was fortunate to work with Joel Nordstrom who answered each email I sent, questions and all for a few weeks before I came in for a test drive. I was introduced to Marci when I arrived as Joel was not there yet (coming to work early for our appointment). Marci was pleasant and informative, and not pushy. Once Joel arrived I worked with him. I've owned quite a few cars and the buying experience ...
great guy to work with, made me very happy. kept coming back with a better price. i love my car, but the service dept put my back plates on the front and front on the back. went back to have it changed after three weeks
Amazing customer service! Michal W was our saleperson and he we couldn't have asked for better service. The whole transation was smooth. Everything was explained to us in details and we were very happy.
