Customer Testimonials

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DealerRater Mar 13, 2021

First touch when I called was great - he solved my problem and secured me an appointment when I needed it. Service was ready on time and handled things with courtesy and speed. Great experience from start to finish.

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DealerRater Feb 27, 2021

Roadside assistance and annual service rolled into one visit. Good friendly service and clear communication, there was a delay but mostly due to the weather

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DealerRater Feb 21, 2021

Was a little disappointed that they were ready to give our Alfa back to us without verifying the main problem that we had. We had brought this in three times now. With a little persuasion, they decided to dig further into the problem which they were finally able to duplicate, hopefully it’s fixed. Also, since I was bringing the car in for a warranty issue, I thought I would go ahead with the second service which included an oil change, cabin filter replacement, and a brake flush. If I would have know that this service, with 7400 miles on the ...

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DealerRater Dec 29, 2020

This is a dealership, unlike other dealerships. The General Manager, Steve, is a man of integrity that understands what it means to stand behind your word. A concept and a trait that is rare in today's business world. You can believe him when he tells you something, and your trust is important to him. Go visit this dealership. Invest in someone that is honest and credible. Reward their choice to stand up for doing the right thing. I am a customer for life.

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DealerRater Dec 22, 2020

Always provide excellent -- stellar -- customer service. Exceedingly transparent and communicative re status, cost, issue. Highly recommend Rairdon Fiat of Kirkand. Vehicle: 2013 Fiat 500 Abarth.

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DealerRater Nov 6, 2020

I have a Maserati and the level of customer service from the dealership to management is second to none. They found that my tires were old, seeing that I purchased the car less than a year ago the GM Steve stepped up, gave me a personal phone call and told me they would replace them at no charge. Joe the service guy gave me updates and found the issue with my tires. I couldn't be happier. Its hard to find a company that will put their customers first. This is why people love Nordstroms. This is why people should ...

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DealerRater Oct 7, 2020

Service in my fiat 500 was Smooth , easy , welcoming service . Will be back for any of my service needs Thanks Joe , see you next time

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DealerRater Sep 16, 2020

I service Alfa Romeo Gulia the second year and the service is knowledgable and very professional always very friendly and on time. I do recommend their service department.

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DealerRater Sep 11, 2020

A fantastic experience leasing a new Alfa with the team. Responsive, friendly and helpful, was a swift and pleasant experience to drive away in a brand new Giulia. Thanks again guys, much appreciated!

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DealerRater Jun 27, 2020

Everyone at Rairdons's of Fiat in Kirkland were extremely friendly and efficient. They all went out of their way to make us the best deal possible. I highly recommend this dealership to anyone interested in buying a car.

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DealerRater Jun 24, 2020

Service Rep Joe Torres was knowledgable, efficient, helpful, understanding and friendly..Great! I appreciate his Patience and professionalism with me and Fiats. Thank you Joe!

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DealerRater Jan 22, 2020

I bought my FIat elsewhere but it came with an extended warranty. I had a warning light. Brought it in. Joe handed me al loaner car and fixed the issue. The communication was excellent and I I didn’t have any issues.

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DealerRater Jan 14, 2020

Staff was friendly and got me in and out fast. Car only had one key and also no front license plate holder (in a state that front plate is required) but Its on me because I didn't notice. So I will be out another $750 which is a bummer. But I do love the car.

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DealerRater Dec 18, 2019

They found the right vehicle for my wife she tried two BMW’s including the one she bought and one Volkswagen. Steve and staff are terrific. They understand luxury pre owned very well have great selection. Got a great price had complete history of vehicle including maintenance.

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DealerRater Dec 15, 2019

Extremely friendly and knowledgeable about their vehicles. Felt at home while making my purchase. Was able to take my time when it can to making my purchase. Didn’t feel pressured or rushed

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DealerRater Oct 22, 2019

just bought a Maserati Ghibli last week. Aaron Way and Josiah the two reps that helped me were awesome. from my inital call to inquire about the car to Aaron meeting me on his day off when I came over from Spokane to buy the car I could not say enough about the service I received. This is the kind of buying experience that buying a car should be not the dirty pressure tactics some dealerships use. I highly recommend that anyone looking for a luxury car give them call. Thank you Tom K

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DealerRater Sep 20, 2019

great personalized service. Bob, in the service department, is great to work with, the service excellent and I would recommend without reservation. I was unaware that the 30K check-up was covered by warranty but he caught that and saved me hundreds.,

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DealerRater Aug 27, 2019

I brought the car in after easily making an appointment. As I pulled passed the sales area to the service area those Ghiblis and Giulias were enticing. The recall repair was quick, but still allowed enough time for an espresso triplicare. I have all of my servicing done at Rairdon and am very comfortable doing so. The servie manager is consistently good—communicative, friendly, and professional.

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DealerRater Aug 3, 2019

Loved working with everyone at Rairdon's, especially Shane who helped me through the process of purchasing my first car on my own. The experience was comfortable and easy from start to finish! Would definitely work with this dealership again

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DealerRater Jul 18, 2019

I’ve had my 500 Abarth serviced at Fiat of Kirkland for the last few years. They have excellent customers service and experienced mechanics,! Highly recommended!

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DealerRater Jun 10, 2019

accommodating and flexible; friendly sales person; friendly manager; spent 1/2 day to negotiate but after all we walked way with a good deal on a new Maserati Levante

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DealerRater Jun 3, 2019

This is my second purchase from the team here and I love doing business with them. I always feel confident that Shane, Aaron, and the rest of the crew are in my corner at each step. Plus it is just a lot of fun. 🙂 They've helped me easily navigate some odds and ends around my lease transition, gotten me into a car I have dreamed of since I was a teenager, and even connected me with the best deals on insurance and repair work. As I get to know my new car, Shane has been there in follow up ...

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DealerRater Apr 6, 2019

Had illogical difficulty in setting up the service appointment, but once done the service experience was flawless. I find my most recent experience to be consistent with prior experience—both with scheduling and service. Once we get passed the scheduling, the service experience is terrific.

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DealerRater Mar 30, 2019

Morgan and Bob took care of me and also helped me get a loaner vehicle. Everything went smoothly and the car was ready early which was awesome.

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DealerRater Feb 20, 2019

this dealership team were fantastic, extremely responsive to our family, they went about helping us to select a vehicle with minimum fuss and drama, enciuraging us to test drive a couple of vehicles to narrow the selection and land at the right car for our needs. They clearly respect their customers time and understand how to treat potential customers.. we secured an extremely competitive price -they really were the easiest dealership to work with

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DealerRater Jan 13, 2019

This was my first time working with Rairdons'. We were able to iron out many details in advance by email. A visit clinched the deal.

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DealerRater Dec 7, 2018

Gary Cavett, Sevice Manager, provided amazing customer service. He exhibits a positive and “can do” attitude that puts the customer at ease. I highly recommend him and look forward to working with him in the future.

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DealerRater Nov 28, 2018

This dealership was top notch! Josiah and Mike went above and beyond to get us a deal that we would feel great about when leaving the dealership. The gave us our options as far as negotiating, but never pushy what-so-ever; which was a great change from other dealership experiences. They followed up with us step by step, and make it a fantastic experience. Lisa, the finance manager was also a pleasure to work with. She was very informative and also didn't push us into anything we weren't comfortable with. I would love to have a chance to buy ...

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DealerRater Sep 1, 2018

Great staff here, and they are just so fantastic. I decided to forego a trip to another dealership to give Shane Capper an opportunity to sell me a car. I drove home a Stelvia Sport 🙂 Shane was really great to work with, he's patient, kind, thorough and honest. For the first time in buying a car, I didn't feel pressured by the sales manager. He was super and honest. I told them what I needed in order to walk away with the vehicle and they delivered and then some. Granted, I could have probably nudged a bit ...

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DealerRater Aug 21, 2018

Please be sure to check in with Shane at Rairdon’s. Very knowledgeable and helpful. No pressure, just wants you to be able to have a good experience. Everyone at the dealership that I interacted with was very friendly and cheerful.

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DealerRater Jun 5, 2018

Easy setup, convenient drop off, knowledgeable and friendly reps and on top of it the car was ready 2 hours ahead of the requested time. Awesome.

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DealerRater Apr 30, 2018

I felt like an individual when I visited this shop instead of a person in a long line. Service was on time, fast, and complete.

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DealerRater Apr 26, 2018

Great service and very knowledgeable service representative. Always very friendly and willing to be of assistance and answer questions about the service and other issues.

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DealerRater Apr 26, 2018

I thought the service I received on my Fiat was very timely and courteous. The service representative discussed my options for future services,very helpful.

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DealerRater Dec 8, 2017

My wife and I would like to thank the all the employees of Reardon Maserati for their excellent service and customer care that we received during our recent car purchase. The entire staff was friendly, relaxed, and professional. Never once did we feel any stress or pressure to close on a deal. A special shout-out goes to our salesman, Earl Davis, who displayed honesty and integrity rarely seen at an auto dealer. Our car needed to have some post purchase clean-up items accomplished and he continued to keep us informed throughout the process. Once again, we would like to thank ...

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DealerRater Oct 25, 2017

Miscommunication about when I bought my car, about what dealership and who I get my oil changes from as a part of my warranty, issues finding what I was told, long story short they waved my oil change fee because I was told it was covered under my warranty package and it ended up not being. They were very gracious with me, covered the fee anyways while I made phone calls diving into what the problem and miscommunication was. Very thankful!! Excellent service! Will come back.

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DealerRater Jul 29, 2017

I shopped at all three Alfa dealers in the area, and Reardon's became the clear choice. I couldn't ask for a better buying experience. It was hard to wait for my ordered car, but it took two months less than other dealers predicted. My thanks to them for providing me with a wonderful car, and at the best price around.

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DealerRater Jun 8, 2017

Vini junior was very helpfull, polite, and put up with me. This kid was triple A deluxe. Really tries hard to make sure your happy.

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DealerRater May 3, 2017

Steve Erickson GM, and his team, Michael, Josiah and Anthony rolled out the red carpet for me and found the perfect amazing trade in vehicle for me. They went above and beyond my expectations. I am a very happy owner of a beautiful Fiat Abarth. White with red interior, I named her Abby and she purrs. Thank you.

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DealerRater Oct 7, 2016

This is the 3rd car purchased here. It's always been a fantastic experience each time! Always treated with the best hospitality. Concerns are always dealt with in a timely fashion. By far the best customer service I've ever received at a dealership. I highly recommend getting a car from this place.

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DealerRater Sep 27, 2016

I walked into the dealership with some interest in purchasing or leasing yet I was not sure what I really wanted. Michele was available for any question I had, he offered to test-drive few cars to get a feeling of the differences and while competent and attentive, he never once pushed the sale. I made clear that I was willing to wait for the next model to be available and yet he was still fully engaged and friendly. After leaving the dealership, he made one follow-up call and remained extremely professional. As soon as the car that I want will ...

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DealerRater Jun 14, 2016

Just leased 2016 Marserati Ghibli S Q4 from this dealer. Very nice experience overall. Highly recommended. Look for Earl ( a really nice and friendly gentleman) as he's one of my best sales person I ever met in my over 10 times of auto purchase experience. Quick response - I got a immediate follow up call from the dealer in 2 minutes after I posted my interest in the Ghibli S Q4. Easy deal with - I actually did not get the deal when I got in the first time but they're very easy to deal with and make another friendly contact ...

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DealerRater Feb 21, 2016

I bought a used Fiat 500 for my wife and the whole transaction was fantastic. I would recommend this dealer to anyone who is looking for that special car. Many choices to choose from. Thanks again to all of you.

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DealerRater Feb 19, 2016

Bought a Fiat with Elle, had an awesome experience! I would definitely recommend her to all my friends, and I'll be coming back in the future. Thank you so much!

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DealerRater Feb 19, 2016

Best car buying experience, no hassle, no pressure. Just a few phone calls and a few hours in the dealership and I had my car! This was the most painless experience, even in a stressful situation (my car was totaled forcing me to get a car when I wasn't really ready to). I first spoke with Martin over the phone when he called to confirm the receipt of my application; he was very professional and fast (less than 30 minutes after submitting it), once I arrived at the dealership he immediately knew who I was and was friendly and helped. ...

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DealerRater Feb 16, 2016

Everyone from RJ to your Sales Manager, Finance Manager and everyone on the floor were wonderful. Even enjoyed sharing their Chinese food lunch with them. I have been into the service department for an add-on and they were incredible also. A very nice dealership.

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DealerRater Feb 12, 2016

very polite and approachable. Very good hospitality. everything was good with exception of the detailing of the car. I recommend to improve cleaning quality of new sold vehicles. steering wheel has dirt stain. also the protective coating was applied while the dirt is still in it. Sales representative did notice it too and gave back to get it detailed better. however there where still dirt and mad stain marks after the second time. dirt marks where not huge however if a person is a little concern of having a clean brand new car it may be a something to improve ...

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DealerRater Oct 11, 2014

I had a great experience with Rairdon's! I first spoke to Rich Regan on the Dodge Jeep Ram side or the dealership. He talked over some rebates and numbers with me to give me a rough idea of what I'd be looking at, and then referred me to Martin Hadley on the Fiat side of the dealership. It was so refreshing to work with Martin! My understanding is he's the sales manager rather than only a salesman. We spoke on the phone a couple times to decide which model features etc I wanted, then I went it ...

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DealerRater Nov 28, 2013

My son went to Rairdon's to hammer out a deal for my new 2014 500L Lounge. We were prepared to endure the long maddening experience of dealing with car sales and hours of difficult negotiations just to get a decent deal. Instead Martin bent over backwards to give us just what we wanted and we were able to close the deal the same evening. All the folks there were low key and friendly. I would give the dealership very high marks in all areas and I highly recommend them. I was also surprised at the after sales service. They have ...

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DealerRater Nov 27, 2013

After I decided to lease a FIAT 500L, the three dealerships in the area were able to distinguish themselves by their knowledge of leasing, their responsiveness to my needs, customer service, and price. There is no question but that Martin Hadley surpassed the competition in every possible way. The deal was clear. The car was exactly what I wanted. Every question was answered promptly and clearly. The customer service -- including delivering the car to me at my place of work in Tacoma -- was outstanding, and it continues to be outstanding as he remains responsive to my questions and ...

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DealerRater Feb 25, 2013

I am giving Rairdons FIAT of Kirkland such a great score because I truly feel like this dealership helped me through the purchase of the best car for my needs. Tyler Harp was very helpful and honest with me. He gave me many options to drive the car, show my wife the car, check it out on my own, and go home to do some more thinking before I made the actual purchase. Before this purchase I test drove several cars over a period of 2 months and finally made my purchase at Rairdons because they had what I wanted at ...

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DealerRater Dec 16, 2012

I have been fortunate to buy quite a few new cars in my life and James is perhaps the best sales person I have worked with. He never pushed me to do more than I was ready for, had good and accurate information, he was very responsive when I had a question, neither he nor the dealership tried to "up-sell" me, and he worked hard to get me a price I consider very fair for the Fiat as well as my trade-in. No question I would seek him out in the future. I truly hope the service department ...

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DealerRater Dec 8, 2012

There are only two places in town where you can buy Fiats and after looking around at other cards such as Mini’s, I was pretty sure the Fiat was what I wanted. Of course, I needed to test drive one first. I dropped by last Saturday and was greeted by salesperson Martin Hadley. Martin was laid back, friendly and helpful throughout the day. I don’t respond to pushy salespeople and I wouldn’t have stayed long if I had felt at all pressured. Buying a car is not a fun experience, it’s a long day and a ...

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DealerRater Nov 27, 2012

Marci was great. Very organized, friendly and helpful. I would buy a car from her again and would tell my friends to do so as well!

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DealerRater Nov 26, 2012

Had a wonderful experience here and we love our new fiat!!!! Would recommend to anyone looking to get a fiat!!! It's a lot bigger than it appears to be!!!!

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DealerRater Sep 5, 2012

I purchased my Fiat 500 last week after spending a great deal of time on the internet doing research and working on a good price. I was fortunate to work with Joel Nordstrom who answered each email I sent, questions and all for a few weeks before I came in for a test drive. I was introduced to Marci when I arrived as Joel was not there yet (coming to work early for our appointment). Marci was pleasant and informative, and not pushy. Once Joel arrived I worked with him. I've owned quite a few cars and the buying experience ...

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DealerRater Aug 2, 2012

great guy to work with, made me very happy. kept coming back with a better price. i love my car, but the service dept put my back plates on the front and front on the back. went back to have it changed after three weeks

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DealerRater Aug 1, 2012

Amazing customer service! Michal W was our saleperson and he we couldn't have asked for better service. The whole transation was smooth. Everything was explained to us in details and we were very happy.

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DealerRater Jun 26, 2012

All I can say about this dealership is WOW! I just filed for bankruptcy less than a year ago and didn't think anyone would be able to get me into the SUV I wanted at the price I wanted but AJ did everything he possibly could to make me happy. He asked my daughter and I if the Pilot we drove was really what we wanted and when we said yes he said that was the car I was going to get. I figured there was no way they were going to be able to get me the monthly ...

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DealerRater Jun 18, 2012

When I first saw the new Fiat 500 was at the local mall in Lynnwood WA. There was a frienly representative there to explaint the different Fiat 500 models. He also gave great directions as to where the dealership was located and there hours. I stopped in the ext day and was greeted by the same man that was at the Mall Kiosk. I was introduced to Brian "Rocky" the Sales Manager the entire sales team was fantastic, no pressure to buy and they were honest and fair with my options as far as trading in my old car for ...

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DealerRater Jun 16, 2012

I am not a guy to write reviews or post but after reading the previous post I wanted to post my two cents. I rented a car in France for two weeks and loved it. It was a two cylinder but managed well and appropriate. So when it was available in the US I went for it immediately as I knew the engine and other specs will be made for the US market. I tried Fiat of Tacoma and the dealer was nice, but the salesman did not do a sell job well enough and I left the dealer without ...

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DealerRater Jun 2, 2012

Michael Sherrill was very friendly, my first encounter was by telephone I live in Olympia, Washington and call to inquire about a lease agreement he was very informative and helpful, he had done the credit application before we arrived (having to travel about 90 minutes north of where we live), as always when buying or leasing a car the paper work can be lengthy, they made the process as pleasent as possible.

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DealerRater Jun 1, 2012

I was looking for a car for my daughter for her college years away in California. I stopped by Rairdon Fiat and was greeted by Joel who showed my daughter and I several different models. Joel was showing another customer a car at the time (who was out on a private test drive) and offered to have another sales person (Mike) take us on a test drive. It was very considerate given the dealership was very busy. Mike answered all my daughters questions and made us feel like we were the only customers at the dealership. I admit we only ...

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